Return an order All regular priced merchandise can be returned for exchange or refund within 30 Days of purchase. All returns must be authorized by customer service department. Please contact us for an Return Merchandise Authorization number us at 217-806-0502. Customers must call or email first. Please note that shipping may not be refunded if item is returned for reasons other than damage or defective products. Please email us at [email protected] for all your questions and concerns.